Return Policy - Easy Returns

Have an item you'd like to return? No problem at all. We understand that a watch, piece of jewelry, or other item sometimes isn't quite what you hoped for. That's why we make returns easy and straightforward, so you can quickly move on.

Step 1: Fill out the return form

Step 2: Carefully Package Your Item

It's important that the item arrives back to us undamaged. Please package the item carefully using the same protective material from the original order, or use old newspapers for reinforcement. Make sure the item is returned in the original packaging it was sent in. Finally, include a brief note with your name and order number for faster processing of your return.

Below, you'll see a photo demonstrating how to (and how not to) package your return.
Retourpagina

Step 3: Return Your Package

Drop off your item at a nearby shipping point at UPS. You can find your closest shipping point on the UPS website. Please send the item to the address below:

van Dam (please do not mention 'jeweler')
Stationsstraat 101a
3851NC Ermelo

How long do I have to return an item?

You have the right to return your purchase within 30 days of receipt without providing a reason. Within this period, you can calmly decide if the item meets your expectations.

When will I receive my refund?

Once we have received and inspected your return, we will refund the purchase amount to the account you used for payment within a maximum of 2 weeks. You will receive a confirmation from us as soon as the refund has been processed.

Do I have to pay for returns?

The cost of returning an item is at your own expense. We do this deliberately, partly to reduce unnecessary shipments and thus the environmental impact. We therefore ask you to carefully consider whether you truly wish to order an item.

Ordering multiple items to try on

We understand that you sometimes hesitate between different items. However, to limit unnecessary shipments and their associated environmental impact, we ask you to determine as much as possible beforehand which item best suits your needs. Should you still wish to try out multiple items, the return costs will be at your own expense.

Can I return worn items?

Items can be returned if they are unworn and undamaged. It is not a problem if you have tried on an item once or worn it briefly to see if it meets your expectations. However, if there are signs of wear, stains, damage, or other clear indications of use on the item, we unfortunately cannot accept the return.

Missed the return deadline, what now?z

If the 30-day return period has passed, we generally cannot accept your return. We typically do not make exceptions to this policy. If you have any questions nonetheless, please feel free to contact us at 0341 554 168.